The slim light-weight stainless steel smartwatch elegantly blends style with functionality.

43mm Watch Face

Ultrathin - 6.8mm Thickness

1.32 Inch Amoled HD Screen

7-15 Days Battery Life

Messages, Incoming Calls and Music

Corning Gorilla Glass Panels

100+ Sports and Workout Modes

24 Hour Heart Rate Monitor

Blood and Oxygen Level Monitoring

Sleep Monitoring

Splash Resistant

Choices of Watch Faces Including Photos

1 x Zerah Transition Watch in sturdy durable gift box.

1 x Charging Cable

Da Fit App - Free to Download

iOS and Android

Stainless Steel

Sports Bands - Silicone

Zerah ships Australia wide, backed by a 7-Day Change of Mind return policy. Please refer to the Returns Policy for more information.

Returns & Refunds Policy

Last updated: August 2026

We want you to be happy with your Zerah purchase. If there is a problem with your smartwatch, or you have simply changed your mind, our returns policy is set out below.

This policy applies in addition to, and does not limit, your rights under the Australian Consumer Law (ACL).

1. Faulty, Damaged or Incorrect Products

Our smartwatches come with consumer guarantees under the Australian Consumer Law.

This means that products must, among other things, be of acceptable quality, match their description and be fit for any purpose that we have represented them as being suitable for.

If your smartwatch has a fault, defect, does not work as reasonably expected, is significantly different from its description, or is otherwise not compliant with the consumer guarantees, please contact us as soon as reasonably possible.

What to do

Please contact us at:

Email: hello@zerah.com.au

Please provide:

• 
  Your order number or proof of purchase
  
• 
  A description of the problem
  
• 
  Photos or video showing the issue, where appropriate
  
• 
  Your name and contact details
  

We may ask you to return the smartwatch so that we can assess the problem and determine the appropriate remedy.

You do not need to return a faulty product in its original packaging. We may request reasonable proof of purchase.

2. Major Problems

If your smartwatch has a major failure under the Australian Consumer Law, you may be entitled to choose between a refund and a replacement. You may also be entitled to compensation for reasonably foreseeable loss or damage caused by the failure.

A problem may be considered major where, for example, the product:

• 
  Would not have been purchased had you known about the problem
  
• 
  Is substantially unfit for its normal purpose and cannot easily be made fit within a reasonable time
  
• 
  Is significantly different from its description or demonstration model
  
• 
  Is unsafe
  
• 
  Has a problem that would prevent a reasonable consumer from purchasing it
  

Whether a problem is major depends on the individual circumstances.

3. Minor Problems

If the problem is considered a minor failure, we will generally provide a free repair or otherwise rectify the problem within a reasonable time.

If we cannot repair or rectify the problem within a reasonable time, you may become entitled to a replacement or refund in accordance with the Australian Consumer Law.

We will assess each situation individually in accordance with the ACL.

4. Return Postage for Faulty Products

If we confirm that your smartwatch has a problem covered by the Australian Consumer Law, we will reimburse you for any reasonable return costs you have incurred. Please keep your postage receipt.

5. Change of Mind Returns

If you simply change your mind about your purchase, decide that you don't like the smartwatch, purchase it elsewhere, or no longer have a use for it, the Australian Consumer Law does not require us to provide a refund or exchange.

However, we offer the following change-of-mind return policy:

Change-of-Mind Period

You may request a return within 7 days of receiving your order, provided that:

• 
  The smartwatch is unused or has only been opened for inspection
  
• 
  The smartwatch is in its original saleable condition
  
• 
  The screen and watch body have no scratches, marks or other damage
  
• 
  The watch has not been worn
  
• 
  All included accessories are returned
  
• 
  The original packaging is included and in reasonable condition
  
• 
  Any protective films, seals or labels remain attached where applicable
  
• 
  You provide proof of purchase
  

Change-of-mind returns are subject to our approval and these conditions.

If approved, we will issue a refund to the original payment method.

Return postage

For change-of-mind returns, the customer is responsible for the cost of return postage, unless otherwise agreed by us.

The original shipping cost, if any, may also be non-refundable where the return is solely due to a change of mind.

6. Change of Mind After Use

Because smartwatches are wearable electronic products, we cannot accept a change-of-mind return where the smartwatch has been worn or used beyond what is reasonably necessary to inspect the product.

This includes, for example:

• 
  Scratches or damage to the watch or screen
  
• 
  Signs of wear
  
• 
  Damage to the strap or clasp
  
• 
  Missing accessories
  
• 
  Water or liquid damage
  
• 
  Physical damage
  
• 
  Damage caused by improper use
  

This condition does not affect your rights under the Australian Consumer Law.

If the smartwatch has developed a fault or does not meet the consumer guarantees, please contact us even if the product has been used. We will assess the issue under the ACL rather than treating it as a change-of-mind return.

7. Original Packaging

For change-of-mind returns, we may require the original packaging and accessories as part of our voluntary return policy.

For faulty products covered by the Australian Consumer Law, you are not required to have the original packaging in order to exercise your consumer guarantee rights.

8. Refunds

Where a refund is approved, we will generally process it using the same payment method used for the original purchase, unless another method is agreed with you.

The time for the funds to appear in your account may depend on your bank or payment provider.

Where a refund is required under the Australian Consumer Law, we will provide the applicable remedy in accordance with the ACL.

9. Warranty and Australian Consumer Law

Any manufacturer's warranty or voluntary warranty we provide is in addition to your rights under the Australian Consumer Law.

A warranty does not replace or limit your statutory consumer guarantees.

Your consumer guarantee rights may continue to apply even after a manufacturer's or seller's warranty period has expired, depending on the circumstances and what would reasonably be expected of the product.

10. Products Damaged Through Misuse

A refund, replacement or repair under the Australian Consumer Law may not be available where the problem was caused by the customer's misuse or improper handling of the product.

Examples may include:

• 
  Physical damage caused by dropping or impact
  
• 
  Damage caused by modification or unauthorised repair
  
• 
  Damage caused by use contrary to the supplied instructions
  
• 
  Damage caused by inappropriate charging equipment
  
• 
  Damage caused by exposure to liquids where the product is not represented as water-resistant
  
• 
  Normal cosmetic wear and tear that does not amount to a failure of the consumer guarantees
  

We will assess the circumstances of each claim.

11. Health & Smartwatch Functions

Smartwatch health-monitoring features such as heart-rate, blood-pressure and blood-oxygen measurements are intended to provide information for general wellness and fitness purposes unless expressly stated otherwise.

They should not be relied upon as a substitute for professional medical advice, diagnosis or treatment.

A difference between a smartwatch reading and a reading from a medical device does not automatically mean that the smartwatch is faulty. However, if you believe the product is not performing as advertised or does not match its description, please contact us so we can assess the issue.

12. Sale Items

Sale, discounted and promotional products are covered by the Australian Consumer Law in the same way as other products.

A sale price does not remove your consumer guarantee rights where the product has a problem covered by the ACL.

For change-of-mind returns, sale items are subject to the change-of-mind conditions stated above [or: "Sale items are excluded from change-of-mind returns."]

13. Contact Us

If you believe your smartwatch is faulty or you would like to request a change-of-mind return, please contact:

Zerah Aus

Email: hello@zerah.com.au

Website: zerah.com.au

We will work with you to resolve the matter fairly and in accordance with the Australian Consumer Law.